Studio Hours

By appointment only. Normal business hours are 10-4 Monday - Saturday. Special hours available upon request.


Booking Retainer

25% booking retainer is required to reserve a session. This is non-refundable and will be applied to the total balance.


Cancellation
Rescheduling
No Show

Rescheduling with less than a 24 hour notice will result in forfeiture of the booking retainer unless in extreme cases. Cancellation and No Shows are automatic forfeiture of the booking retainer.


Payments

Cash, checks, and credit/debit are accepted. $40 and up charge will be accessed for payments returned. Credit card receipt of payment provided upon request. Payment plans are available for orders of $500 or greater.


Outstanding Balances

Payments that become past due after 3 months will result in a small claims case being filed within the Cleveland Municipal Court system. Upon judgement for studio, any legal fees incurred become the responsibility of the client.


Behind The Scenes

No cameras or phone cameras or any other recording devices are permitted during the session. We generally take behind the scenes images throughout the session and post to our social media and blog!


Arrival Time

Clients arriving more than 30 minutes late will be asked to reschedule, and a $25 rescheduling fee will be applied. If you are running late, please be courteous and call ahead - based on availability we may not need to reschedule.


On Location Sessions

Obtaining any permits and associated cost involved for a location will be re-billed to the client.


Travel Fee

There is a travel fee starting at $25 for a 35 mile radius outside of the studio. A custom quote will be provided for extended travel.


Re-Shoot

If you are not satisfied with your images, please notify within 72 hours after online viewing. Downloading images will forfeit your right to a Re-Shoot. If viewing at an ordering appointment, notice must be provided immediately. A Re-Shoot will be scheduled at no cost to you. Subjects must wear the same clothing and be photographed at the same location. If a Re-Shoot is desired, images from the first session will be deleted and no longer available for viewing/ordering.


Delivery Time

Final retouched images will be made available within 2-4 weeks unless otherwise specified.


Image Resolution

Portraits By Matthew's collections include low-resolution digital images suitable for digital sharing, but not for self-printing. Portraits By Matthew offers high-quality prints & products for you to order from. There is no minimum order required.

High-resolution images are available for purchase, unless already included in the collection and include self-printing rights.


Final Retouched Images

Images are selected by the studio. No un-retouched images will be shown or released.


Additional Retouching

$25 per image for any client’s request for any standard additional retouching.


Design Cost

Custom quote per image for any graphic design if not included in your collection. Final approval by client. Client is responsible for proofing spelling, dates, content, etc.


Refunds

Due to the custom nature of our services/products, all sales are final. No substitutions, exchanges or refunds are available. Product replacement will only be given in the case of damage caused by the studio. You will be required to sign a Delivery Acceptance form when you pick up your order.


Product Orders

There is no minimum order required. In-studio product orders require a 50% non-refundable processing retainer.


Products Pickup

Any product order not picked up within 30 days will be assessed a $25 storage fee. Shipping requires an additional charge.


Handling Your Products

Damage incurred after pickup/delivery as a result of improper handling, framing, hanging, mounting etc. is the responsibility of the client.


Rush Orders

Orders needed before 2 weeks will be considered “rush orders”. A $50 fee will be accessed for digital image delivery and an additional 50% for product orders.


Online Gallery

Client's online gallery will be available approximately 2-4 weeks after your session. The gallery will be active for 60 days. Any print credits will expire and not be reissued if not used during the initial activation period.  A $25 fee will be assessed if gallery is requested to be reactivated.


Prices Are Subject To Change Without Notice

Product prices are guaranteed for a period of 30 days following the date of online gallery access. Products purchased after this day will be priced according to the updated pricing.


Hair Styling & Makeup

Portraits By Matthew offers professional hair and makeup for our sessions. These stylists/artists are carefully selected sub-contractors. Portraits By Matthew is not responsible for any injury, skin irritation, or any issues caused by the sub-contractors provided services.


Damages / Injury

Client and associated parties are responsible for any damage/injury during the session/event or while on studio property.


Copyright

Portraits By Matthew authorizes the Client to use the images received for their own personal use, including sharing on social networking sites (ie Facebook, Instagram, Twitter). Portraits By Matthew does not authorize the Client to print or use for profit. 

High-resolution images are available for purchase, unless already included in the collection and include self-printing rights.

Portraits By Matthew will retain the copyright of the images as well as the exclusive rights. 

Portraits By Matthew has the right to use the images for display, publication, marketing or other purposes and in any medium.

Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation. According to the U.S. Copyright Office, the owner of the “work” is generally the photographer or, in certain situations, the employer of the photographer.


Privacy

Confidential information obtained from the client will not be shared unless required to complete a service or sold to any third party.