By appointment only. Standard business hours are Tuesday - Saturday 10-4. Special hours available upon request.
$50 or 25% booking retainer is required to reserve a session. This is non-refundable and will be applied to the creative cost.
Is the time & talent of the photographer. The creative cost is not included in any applicable required minimum purchases.
If applicable, minimum subtotal investment/purchase is required. The creative cost is not included.
Rescheduling with less than a 24 hour notice will result in forfeiture of the booking retainer unless in extreme cases. Cancellation and No Shows are automatic forfeiture of the booking retainer.
Exact cash, checks or credit/debit are accepted.
Pay over time installment plans are available upon approval via Square Installments for orders $250-$10,000.
In-studio payment plans are available for orders $500 or greater.
3% convenience fee will automatically be applied to all credit card transactions upon payment. (excluding online gallery orders).
$40 and up fee will be accessed for returned payments excluding Square Installments (separate terms)
Payment receipts are available in your client portal or by manual request.
All payments are considered final and are non-refundable.
Payments that become past due after 3 months will result in a small claims case being filed within the Cleveland Municipal Court system. Upon judgement for studio, any legal fees incurred become the responsibility of the client.
Behind The Scenes
No cameras or phone cameras or any other recording devices are permitted during the session. We generally take behind the scenes images throughout the session and post to our social media and blog!
Clients arriving more than 30 minutes late will be asked to reschedule, and a $25 rescheduling fee will be applied. If you are running late, please be courteous and call ahead - based on availability we may not need to reschedule.
On Location Sessions
Obtaining any permits and associated cost involved for a location will be re-billed to the client.
There is a travel fee starting at $25 for a 35 mile radius outside of the studio. A custom quote will be provided for extended travel.
Quotes, invoices, contracts & approved logistics plans may have a start/end time associated with the session/job. Any additional time required will be separately invoiced at $75 per half hour.
If you are not satisfied with your images, please notify within 72 hours after online viewing. Downloading images will forfeit your right to a Re-Shoot. If viewing at an ordering appointment, notice must be provided immediately. Upon approval, a Re-Shoot will be scheduled at no cost to you. Subjects must wear the same clothing and be photographed at the same location. If a Re-Shoot is desired, images from the first session will be deleted and no longer available for viewing/ordering.
Final retouched images are generally made available within 2-4 weeks. Some jobs may require a custom estimated time.
Image Resolutions & Sharing/Printing Rights
Both high and low resolution digital images are available for purchase.
High-resolution digital purchases include self-printing rights.
Low-resolution digital purchases are sized for digital sharing, but not for self-printing.
Final Retouched Images
Images are selected by the studio. No un-retouched images will be shown or released.
$25 per image for additional retouching requested by the client. Some request may require a custom quote.
Custom quote per image for any graphic design if not included in your collection. Final approval by client. Client is responsible for proofing spelling, dates, content, etc.
Due to the custom nature of our services/products, all sales are final. No substitutions, exchanges or refunds are available. Product replacement will only be given in the case of damage caused by the studio. You will be required to sign a Delivery Acceptance form when you pick up your order.
All payments are considered final and are non-refundable.
In-studio product orders require a 50% non-refundable processing retainer.
Online gallery orders are required to be paid in full upon ordering.
Any product order not picked up within 30 days will be assessed a $25 storage fee. Shipping requires an additional charge.
Handling Your Products
Damage incurred after pickup/delivery as a result of improper handling, framing, hanging, mounting etc. is the responsibility of the client.
Orders needed before 2 weeks will be considered “rush orders”. A $50 fee will be accessed for digital image delivery and an additional 50% for product orders.
Client's online gallery will be available approximately 2-4 weeks after your session. The gallery will be active for 60 days. Any print credits will expire and not be reissued if not used during the initial activation period. A $25 fee will be assessed if gallery is requested to be reactivated.
Prices Are Subject To Change Without Notice
Product prices are guaranteed for a period of 30 days following the date of online gallery access. Products purchased after this day will be priced according to the updated pricing.
Hair Styling & Makeup
Portraits By Matthew offers professional hair and makeup for our sessions. These stylists/artists are carefully selected sub-contractors. Portraits By Matthew is not responsible for any injury, skin irritation, or any issues caused by the sub-contractors provided services.
Damages / Injury
Client and associated parties are responsible for any damage/injury during the session/event or while on studio property.
Portraits By Matthew will retain the copyright of the images as well as the exclusive rights.
Portraits By Matthew has the right to use the images for display, publication, marketing or other purposes and in any medium.
Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation. According to the U.S. Copyright Office, the owner of the “work” is generally the photographer or, in certain situations, the employer of the photographer.
Confidential information obtained from the client will not be shared unless required to complete a service or sold to any third party.
Policies are subject to change at any time and without notice.